Policies

Policies

1. Return Policy

  • Eligibility: If you’re not completely satisfied with your purchase, you can return the item within 10 working days from the date of delivery.
  • Process: To initiate a return, please contact our customer service team. Once the item is received and passes our quality check, your refund will be processed.
  • Refund Timeline: Refunds will be issued to your original payment method within 7 working days after the return has been received and inspected.
  • Condition: The item must be returned in its original, unworn, and unwashed condition with all tags attached.

2. Delivery Policy

  • Free Delivery: We offer FREE delivery on all orders of £60 and above within the UK.
  • Delivery Charges: For orders below £60, standard delivery charges apply.
  • Return Delivery: If you choose to return an item, the cost of return shipping will be your responsibility, and it will not be reimbursed. Please ensure that the item is securely packaged and tracked to avoid any issues during the return process.

3. Payment Policy

  • Accepted Payment Methods: We accept all major credit cards, PayPal, and other secure payment methods.
  • Currency: All transactions are processed in GBP (£). Currency conversion fees may apply if you are paying with a different currency.
  • Security: We use industry-standard encryption to protect your payment information. Your details are secure with us, and we do not store any payment information after your transaction is completed.

4. Privacy Policy

  • Data Collection: We collect personal information such as your name, email address, and shipping details to process your orders and enhance your shopping experience.
  • Data Usage: Your information is used solely for order processing, customer support, and occasional marketing communications. We will never sell or share your information with third parties.
  • Cookies: We use cookies to improve your experience on our website. You can manage your cookie preferences in your browser settings.

These policies are designed to provide a clear and hassle-free shopping experience. If you have any further questions, our customer service team is always here to help!